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Because we pass all payments through to your sports organization, we do not have the authority to directly refund your purchases, as the money is not ours to refund (except in the event of a financial error on our end, such as a double charge). While we work closely with your sports club, the final decision whether or not to refund remains with them. Therefore, to request a refund you will want to contact a registrar from your sports organization. Your organization's staff can use this site to refund your purchases.